Mikey, unfortunately moronic posts are part and parcel of social media, every individual and organisation is exposed. All being even the management of the Wires comms channels could be vastly improved.



From personal experience the face to face customer service could do with a coat of looking at too, in particular the club shop staff.



The lack of attention to fan/customer experience may well be a general cultural thing within the club that needs addressing.

Cas & Leeds had a final that month and so their scores would be inflated. Marketing person ell could've taken holiday during August etc. The assessment should've been done over a longer period of time for a true reflection.

Gotcha...

You DO work for the club

In order to have an 'image' and public profile, people have actually got to have the first clue who you are.



Since you're a complete non-entity of a rugby club, desperate to be taken seriously but never quite making it, it's hardly shocking that nobody has any idea, is it ?

I can assure you I don't





Just hauling back what I learned in GCSE Chemistry; you have to do the test multiple times to get a more accurate reading





(The test details were in the article btw, I'm not privvy to any details

)

Well if you don't work for the club you certainly should..



Because you actually seem to know what you are talking about

Well I did give it some thought but they took too long getting back to me.. I even offered to volunteer for a few months to help with the marketing but still had no response, so I took another job.



Shame really, I was hoping I could try to sort it out.

It's kind of odd but..



Back in the Cullen Era 2004/2008

we had a so so team but an electric atmosphere at the club on and off the field,

go in a pub and people were talking rugby !

brilliant pre match entertainment and Sean Mellor rousing the fans with his over the top enthusiasm "Perry Comos Magic Moments" and remember Jedward and the mickey taking music as the away side came on the field



The Andrew Johns match was a perfect example.

Now no game compare/host (to talk of)

flags banned

mutter a song and get warned about your language

and what have you got ?

falling attendances and no atmosphere.

I mean even the Drummers have given up and gone home



Simon Moran is in showbiz why isnt his experience put to good use ???

We seem to rely on fans just to turn up and put up

I think most clubs have had a couple of very hard years with revenue falling due to lower gates. Warrington's response seems to have been to significantly increase advertising through their website - and perhaps they have also cut some support staff as well ? Anyway, the result for me has been to reduce the number of visits I make to the site as there is little news, and not a great deal of club or player information. Presumably they have a counter for the website and may up their game if this is true for the majority of fans. I think a good start would be to put up a questionnaire asking what information us punters wanted. At least they would be using their website to good effect, and presumably it would not take a great deal of effort.

I must agree. I don't feel WWRLFC have totally embraced the online era or customer engagement as well as one would expect from a top level professional sports club. I type in www.warringtonwolves.com and get a 404 page in Safari. Pretty basic stuff.

I must agree. I don't feel WWRLFC have totally embraced the online era or customer engagement as well as one would expect from a top level professional sports club. I type in www.warringtonwolves.com and get a 404 page in Safari. Pretty basic stuff.

Quote Wires71="Wires71"I must agree. I don't feel WWRLFC have totally embraced the online era or customer engagement as well as one would expect from a top level professional sports club. I type in www.warringtonwolves.com and get a 404 page in Safari. Pretty basic stuff.'" So do I on Google Chrome

Quote Wires71="Wires71"I must agree. I don't feel WWRLFC have totally embraced the online era or customer engagement as well as one would expect from a top level professional sports club. I type in www.warringtonwolves.com and get a 404 page in Safari. Pretty basic stuff.'" So do I on Google Chrome

.org isn't it?